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FAQ

Common questions

Trial, plans & billing

Do I need a card to start the trial?

No. The 14-day free trial starts without a card — add one only when you decide to keep going.

What happens when the trial ends?

billed pauses — it never holds your data hostage. The app goes read-only and you'll see the plan choice, with your full data backup sitting right underneath it: every CSV export and all your receipts, downloadable at any time. You can't create or send until you subscribe, but nothing is deleted and nothing is locked away.

What do I get on the trial?

Everything on this page. There's no cut-down trial version — you're using the same billed a subscriber uses.

How do I cancel?

If you subscribed on the web, from your account settings — billed opens the Stripe billing portal, where you can cancel in a couple of taps. No phone calls, no retention hoops. If you subscribed on Android, cancel in Google Play instead.

I subscribed in the Play Store. How do I cancel?

In Google Play, not in billed. Google bills that subscription, so we can't cancel it for you — and deleting your billed account won't stop it. Cancel it in the Play Store first. Delete without cancelling and Google keeps charging you for a subscription you can no longer use.

Installing & devices

Is this a real app, or just a shortcut?

A real one. On Android, billed is a Play Store app. Everywhere else it installs straight from your browser as a progressive web app — its own icon, its own window, and a local copy of your data.

Is billed in the App Store or Google Play?

Yes, on Google Play — billed is there for Android, and you can subscribe in the app. There's no iPhone app: on iPhone, iPad, Mac and Windows you install it straight from your browser in about twenty seconds, and it opens by its own icon like any other app. Installed from the browser, billed keeps a local copy, so you can view and export your data offline. The Play Store app needs a connection. Creating and editing need one either way — nothing is saved up to sync later.

Do I have to install it?

No. billed runs perfectly well in a normal browser tab at app.billed.au. Installing just makes it quicker to get to and gives you the full screen.

Can I install it on more than one device?

Yes, as many as you like — phone, tablet, laptop, desktop. Your data lives in the cloud and syncs live, so a timer you start on your phone is still running when you open your laptop, and you sign in with the same account.

Does it work without internet?

Partly, and it's worth being clear about which part. Installed from the browser, you can open billed and view or export your data with no connection — you'll see an "Offline — working from local copy" badge. Creating, editing and deleting all need to be online, because saves go straight to the cloud: nothing is queued while you're offline. The Play Store app needs a connection to open at all.

How do I remove it?

The same way as any app. Press and hold the icon on a phone and choose delete or uninstall; on a desktop, remove it from your apps list or Dock. Nothing happens to your account or your data — sign back in from any browser and it's all there.

What devices does it work on?

Any modern browser — phone, tablet or desktop. On Android, get it from Google Play; everywhere else it installs from the browser as a real app with its own icon and window. Installed from the browser, billed keeps a local copy, so you can view and export your data offline; saving changes needs a connection either way. The Play Store app needs one to open at all.

Your data

Can I import my data from my old system?

Yes. Upload the CSV exports from your old system — most invoicing apps will do — and billed matches the columns for you, with a chance to fix any that don’t line up. Clients, quotes, invoices, expenses, time entries, products and services, and equipment all come across — your full history, current and previous financial years included.

I’ve never used an invoicing app — how do I get my clients in?

You can always add clients one at a time. To fill your list faster, billed has a smart import built for exactly this: paste a rough list of names, an email signature or notes off your phone, or add a photo, screenshot or PDF like a business card. It reads them into a review grid for you to check and edit — nothing saves until you confirm, and it skips anyone already in your list.

Can I export my data?

Yes, anytime — your clients, invoices, expenses, time entries and receipts. Even after you cancel, your data is yours to take.

Getting paid & where it works

How do my clients pay me?

Put your bank transfer details on the invoice, add a Pay with PayPal link with the amount already filled in, or both. You can also add a Pay with Wise link. With a Wise Business link, billed fills in the amount, currency and invoice number, and your client just confirms. Save a personal Wise link instead and your client enters the amount. You mark the invoice paid once the money lands.

What does the AI see when it writes a reminder?

Three things: your client's name, which reminder in the sequence this is, and the notes you wrote yourself. Nothing else is sent. Not the amount, not the invoice number, not the dates, not your business name, not your bank details — billed adds every figure after the text comes back, so the model never sees a number. The drafting runs on Google Gemini, which may process the request in countries where Google operates. The finished text is saved with the rest of your data in Sydney. Your text is never used to train AI models, not by billed and not by Google. It writes from your notes and won't invent a reason your invoice is late. New accounts start with review switched on, so you read the draft before it goes out; you can turn that off if you'd rather it just send.

Is it only for New Zealand?

No. It's built for the way you work here — GST, the April financial year, tax invoices with your NZBN — but it isn't New Zealand-only. Set your country and billed adapts the tax, currency and financial year to match: New Zealand, Australia, the US, the UK, Canada, Portugal, Spain and Germany are all covered, with the interface in English, Portuguese, Spanish or German. Clients overseas can pay you by Wise as well as by bank transfer or PayPal.

Vehicle logbook

Do I still use Google Maps to drive?

Yes, and that's the idea. You set the trip up in billed — start, stops, destination — and billed gives you the route to open in Google Maps. It navigates, billed remembers. You're not learning a new maps app.

Do I have to start from my business address?

No. It's pre-filled because that's the common case, but you can set off from anywhere — a supplier, a previous job, home. Change the starting point and billed measures from there.

Does it track my trips automatically with GPS?

No, and deliberately so. You type the addresses; there's no GPS or location tracking, so nothing follows you around and nothing sits there eating your battery. It takes about as long as typing a destination into maps, because that is what you're doing.

Can I set my own rate?

The per-kilometre rate lives in Settings and it’s yours to set. It arrives with a number already in it, but billed never changes it behind your back — so if you’d rather use your own charge-out rate, just type it in. What you can claim is a question for the IRD or your accountant, and billed’s totals are indicative only.

Where do the kilometres actually come from?

The Google Maps API. Address search behaves the way you'd expect because it's the same service, and the distance follows the driving route rather than a straight line or a guess from billed.

I forgot to log a drive. Can I add it after?

Yes — that's what the logbook screen is for. Add the trip directly, set the date to whenever it happened, and it counts towards the year like any other. Charging it to an invoice is the one thing that needs the trip attached to a booking, since the booking is what raises the invoice.

Can I edit a trip after it's saved — say I took a detour?

Yes. Open any saved trip from the logbook and edit the addresses, stops or date. If the drive didn't follow the route billed first mapped — a detour, a closed road — adjust it and billed re-measures the kilometres to match the route you actually took.

Can I get it out for my accountant?

Choose a financial year and export the logbook as a PDF. Everything else in billed exports to CSV as well, free, even if you're not subscribed.